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This Return Policy explains the terms and conditions for refunds and cancellations of subscription services provided by Xivralondhep, operating NourishMinute at https://xivralondhep.world/. We are committed to customer satisfaction and strive to provide fair and transparent policies regarding returns and refunds.
This policy should be read in conjunction with our Terms of Use and Privacy Policy. By subscribing to our services, you acknowledge that you have read, understood, and agree to this Return Policy.
Our services consist of digital meal planning tools, recipe databases, and personalized content delivered electronically. As such, different terms apply compared to physical product returns.
As a consumer in the European Union, you have the right to withdraw from your subscription contract within 14 days without giving any reason, in accordance with EU Consumer Rights Directive (2011/83/EU) and German Civil Code (BGB § 355).
The withdrawal period expires 14 days from the day you enter into the subscription contract. To exercise your right of withdrawal, you must inform us of your decision to withdraw by making a clear statement (e.g., letter sent by post, email, or contact form).
To withdraw from your contract, you may contact us using any of the following methods:
By email: office@xivralondhep.world
By phone: +493057703324
By post: Xivralondhep, Chausseestraße 116, 10115 Berlin, Germany
Through your account settings: Cancel subscription option
You may use the model withdrawal form provided below, but it is not obligatory. If you use our online cancellation feature in your account settings, we will send you an acknowledgment of receipt of such withdrawal without delay via email.
To: Xivralondhep, Chausseestraße 116, 10115 Berlin, Germany
Email: office@xivralondhep.world
I hereby give notice that I withdraw from my contract for the provision of the following service:
[Insert subscription plan name]
Date of subscription: [Insert date]
Name: [Your name]
Email: [Your email]
Address: [Your address]
Date: [Today's date]
Signature (only if sent by post): ______________
If you withdraw from your contract within the 14-day period, we will reimburse all payments received from you, including delivery costs (except for supplementary costs arising if you chose a type of delivery other than the standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed of your decision to withdraw.
We will make the reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of such reimbursement.
Please note that you lose your right of withdrawal if we begin the full performance of our digital content service before the end of the 14-day withdrawal period, provided that:
During the subscription signup process, you will be asked to provide explicit consent to immediate access to our services, which means you acknowledge the loss of your withdrawal right if you begin using the service.
In addition to your statutory withdrawal rights, we offer a 7-day money-back guarantee for new subscribers. If you are not completely satisfied with our meal planning services within the first 7 days of your subscription, you may request a full refund, no questions asked.
This guarantee applies only to first-time subscribers and cannot be used repeatedly for multiple trial periods.
To claim your money-back guarantee, contact us within 7 days of your initial subscription date at office@xivralondhep.world or +493057703324. Please include:
We will process your refund within 5-7 business days, and the funds will be returned to your original payment method within 10-14 business days, depending on your financial institution.
You may cancel your subscription at any time through your account settings or by contacting our customer support team at office@xivralondhep.world. Cancellation is simple and can be completed in a few steps:
Alternatively, you may email us directly at office@xivralondhep.world or call +493057703324 to request cancellation.
When you cancel your subscription:
For example, if you subscribed on January 1st and cancel on January 15th, your subscription will remain active until January 31st (end of the billing month), and you will not be charged on February 1st.
Subscription fees are non-refundable after the 7-day money-back guarantee period expires, except as required by law or as otherwise stated in this policy. If you cancel your subscription after 7 days but before the end of your billing period, you will not receive a refund for the unused portion of that period, but your access will continue until the period ends.
We understand that life circumstances change. If you need a temporary break from your subscription but don't want to cancel permanently, you may pause your subscription for up to 3 months. During the pause period:
To pause your subscription, contact us at office@xivralondhep.world with your request and preferred pause duration.
Once we approve your refund request, we will process it within 5-7 business days. The time it takes for the refund to appear in your account depends on your payment method and financial institution:
Refunds will be issued to the original payment method used for the purchase. We cannot issue refunds to a different payment method or account. If your original payment method is no longer valid (e.g., expired credit card), please contact us at office@xivralondhep.world to arrange an alternative method.
You will receive an email confirmation once your refund has been processed. If you do not receive your refund within the expected timeframe, please contact your financial institution first, as processing times vary. If the issue persists, contact us for further assistance.
If you experience significant technical issues or extended service outages that prevent you from using our services, you may be eligible for a prorated refund or account credit. Please contact us at office@xivralondhep.world with details of the issue, including:
We will investigate the matter and provide a fair resolution, which may include a partial refund, account credit, or subscription extension.
If you believe you have been charged incorrectly or fraudulently, please contact us immediately at office@xivralondhep.world or +493057703324. We will investigate the matter promptly and issue a refund for any verified billing errors within 7 business days.
Common billing errors include:
In exceptional circumstances, such as serious illness, death of a family member, or other unforeseen hardships, we may consider refund requests outside of our standard policy. Please contact us at office@xivralondhep.world with your situation, and we will review your case individually and work with you to find a fair solution.
If you subscribed at a discounted rate through a promotional offer, the refund amount will be calculated based on the discounted price you actually paid, not the regular subscription price.
Free trial periods are offered at our discretion and typically do not require payment information upfront. If a free trial requires payment information and converts to a paid subscription, you will be notified before any charges are made. You may cancel before the trial period ends to avoid charges.
Free trials are generally limited to one per customer and cannot be combined with other offers unless explicitly stated.
Annual subscription fees are paid upfront for the entire year. The 7-day money-back guarantee applies to annual subscriptions as well. If you request a refund within 7 days of purchase, you will receive a full refund.
After the 7-day period, annual subscriptions are non-refundable. However, you may cancel at any time to prevent automatic renewal for the following year. Your access will continue until the end of your prepaid annual period.
In exceptional circumstances (such as verified technical issues preventing service use for extended periods), we may issue a prorated refund for annual subscriptions. These decisions are made on a case-by-case basis by our customer support team.
We reserve the right to terminate your account and subscription if you violate our Terms of Use, engage in fraudulent activity, or misuse our services. In cases of account termination for violation:
If we decide to discontinue our meal planning services entirely, we will provide at least 60 days advance notice and offer prorated refunds for any prepaid subscription periods remaining after the service closure date.
If you dispute a charge with your bank or credit card company (chargeback) rather than contacting us first to resolve the issue, your account may be immediately suspended or terminated. We encourage you to contact us directly at office@xivralondhep.world to resolve any billing concerns before initiating a chargeback.
If a chargeback is initiated:
After you cancel your subscription:
For more information about data retention and your rights, please refer to our Privacy Policy.
If you have questions about our Return Policy or wish to request a refund or cancellation, please contact us:
Xivralondhep
Chausseestraße 116
10115 Berlin, Germany
Phone: +493057703324
Email: office@xivralondhep.world
Our customer support team is available Monday through Friday, 9:00 AM to 6:00 PM Central European Time (CET). We aim to respond to all refund requests within 2 business days.
We reserve the right to modify this Return Policy at any time. Changes will be effective immediately upon posting to our website. Material changes that negatively affect your rights will be communicated via email to active subscribers at least 30 days before taking effect.
Your continued use of our services after changes are posted constitutes your acceptance of the updated Return Policy. We encourage you to review this policy periodically.
Nothing in this Return Policy limits your statutory rights as a consumer under German law or European Union consumer protection regulations. If any provision of this policy conflicts with mandatory consumer protection laws, those laws shall prevail.
If you believe your consumer rights have been violated, you may contact:
European Consumer Centre Germany
Bahnhofsplatz 3
77694 Kehl, Germany
Phone: +49 7851 991480
Email: info@evz.de
Website: www.evz.de
You may also use the European Commission's Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr to resolve disputes online.
This Return Policy shall be governed by and construed in accordance with the laws of Germany. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts of Berlin, Germany, without prejudice to your statutory consumer rights.